Open the transaction details of the order you'd like to refund.
Select Refund (if the transaction is eligible).
Enter the refund amount (or leave it as the full amount if you'd like to issue a full refund).
Confirm the refund.
Once confirmed, the refund amount will be returned to the customer's original payment method.
Important notes
Transaction fees from the original payment are not refunded.
You can issue either a full refund or a partial refund.
Multiple partial refunds are supported, as long as the total refunded amount does not exceed the original payment amount.
Once the payment has been fully refunded, no additional refunds can be issued.
Transactions created before 12 February 2026 will not display the refund option.
You must have sufficient available balance to process the refund.